General

Your Orders

• Click & Collect
• I need to change my shipping address
• I would like to cancel my order
• I have placed my order but would like to add more products
• My order has been delivered and is incorrect/missing items
• How do I know if my order has been dispatched?

See all 9 articles

Delivery

• How do I qualify for FREE delivery?
• Do you deliver internationally?
• Why am I being charged a delivery fee?

Payments

• What payment options are available?
• Order not successful but payment has been taken from my account
• Why is my payment method being declined?
• How long does a refund take to be processed?

Website Support

• Do you price match/beat competitors?
• My Coupon isn't discounting the correct amount
• My address isn't being accepted at checkout
• Why isn't my coupon applying to my order/working?
• How do I apply my coupon?
• Why am I unable to add an item to my cart?

Your Account

• How do I change my password?
• I have registered a public account but wish to change to a trade account
• Do trade customers receive discounted pricing on furniture items?
• I am a student/currently studying, can I apply for a trade account?

Returns & Warranty

• Change of mind return
• A product is faulty/not working how it should
• My order has been delivered and is damaged